Frequently Asked Questions

Q: What is your typical lead time?

A: Standard products ship in 7-15 days. Custom projects depend on complexity, typically 15-30 days. Urgent orders can be expedited — please contact us.

Q: Can you build to our drawings?

A: Yes. We accept customer-provided electrical schematics, BOM lists, and cabinet layout drawings. Our engineers will review and confirm before production.

Q: What component brands do you use?

A: We primarily use Chint (value), ABB, Schneider, and Siemens (premium). Other brands available upon request. All components are sourced from authorized distributors and are genuine and traceable.

Q: Do you provide testing reports?

A: Yes. Every cabinet includes a factory inspection report covering insulation resistance, dielectric strength, functional testing, and 72-hour burn-in test results.

Q: Can you export overseas?

A: Yes. Our products are manufactured to IEC 61439 standards and suitable for export. We provide English documentation and can support FOB/CIF/DDP terms.

Q: What payment terms do you accept?

A: Typically 30% deposit, 70% before shipment. For established customers, other terms can be discussed. We accept T/T, L/C, and other international payment methods.

Q: Do you provide on-site commissioning?

A: Yes. We can send engineers to your site for installation supervision and system commissioning. For overseas projects, we provide remote technical support and can arrange on-site service if needed.

Q: What is your warranty period?

A: 18 months from shipment date or 12 months from commissioning, whichever comes first. Extended warranty available upon request.